top of page

Privacy Policy

​

First Aide Healthcare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our telehealth services and in-home response services.

 

1. Information We Collect

 

We may collect the following types of information:

  • Personal Information: Name, date of birth, contact details, address, and payment information.

  • Health Information: Medical history, symptoms, prescriptions, and other health-related data necessary for telehealth consultations and in-home care.

  • Technical Information: IP address, browser type, and cookies to improve website functionality.

  • Phone Numbers: We collect phone numbers to send text messages regarding appointments, service updates, and other important notifications. Message frequency varies, and standard message and data rates may apply. We DO NOT share phone numbers with third parties.

  • You may opt-out at any time by replying "STOP"

 

2. How We Use Your Information

 

Your information is used to:

  • Provide telehealth consultations and in-home healthcare services.

  • Process payments and verify insurance coverage.

  • Communicate appointment reminders and updates.

  • Improve our services and comply with healthcare regulations.

 

3. Data Sharing & Third Parties

​

  • We DO NOT share opt-in information with any third parties.

  • We may share your medical information with healthcare professionals, insurance providers, or authorized personnel as required to deliver medical care.

  • We may share information when required by law, such as in response to legal requests or compliance with regulations.

  • We DO NOT share your phone number with third parties for marketing or other purposes.

 

4. Data Security

 

We implement industry-standard security measures to protect your personal and medical information from unauthorized access or disclosure.

 

5. Your Rights

 

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Opt-out of marketing communications at any time.

  • Request a copy of the information we store about you.

 

6. Changes to This Privacy Policy

 

We may update this policy periodically. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

​

Terms and Conditions

​

By using First Aide Healthcare’s website and services, you agree to the following Terms and Conditions. If you do not agree, please do not use our services.

 

1. Services Provided

 

First Aide Healthcare offers telehealth services and dispatches in-home medical responders. Our services are intended to supplement, not replace, traditional medical care.

 

2. User Responsibilities

 

By using our services, you agree to:

  • Provide accurate personal and health information.

  • Follow medical advice given by our healthcare providers.

  • Use our services only for lawful and personal healthcare needs.

 

3. Medical Disclaimer

​

  • Our telehealth services do not replace emergency medical care. If you have a medical emergency, call 911 immediately.

  • Our providers offer medical guidance based on the information you provide. We are not liable for misdiagnosis due to inaccurate or incomplete information.

 

4. Payment & Insurance

​

  • Users are responsible for payment of services rendered.

  • Insurance coverage may vary, and it is your responsibility to confirm coverage with your provider.

 

5. Communication & Messaging

​

  • By providing your phone number, you consent to receive text messages regarding appointments, service updates, and other important notifications.

  • Message frequency varies, and standard message and data rates may apply.

  • You can opt out of text messages at any time by replying "STOP" to any message.

  • We DO NOT share your phone number with third parties.

 

6. Limitation of Liability

​

First Aide Healthcare is not responsible for:

  • Technical failures affecting telehealth consultations.

  • Any adverse medical outcomes resulting from incorrect information provided by the patient.

 

 

7. Privacy & Data Protection

​

Your use of our services is subject to our Privacy Policy, which details how we handle your personal and health information.

 

8. Changes to Terms

​

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use constitutes acceptance of the revised terms.

​

9. Contact Us

​

For questions regarding these Terms and Conditions, contact us at:
First Aide Healthcare
office@firstaidehc.com
845-585-2433

​

Messaging Terms and Conditions


By providing your phone number and agreeing to receive texts, you consent to receive text messages from First Aide Healthcare, from 845-585-2433  regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 848-858-2433 or office@firstaidehc.com. Mobile opt-in information is never shared with third parties.

​

​Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

bottom of page